Avaya Aura® Call Center Elite Implementation and Maintenance

Avaya Aura® Call Center Elite Implementation and Maintenance2018-04-10T11:36:29+01:00

Avaya Aura ® Call Center Elite Implementation and Maintenance

Résumé

Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

Objectifs

  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
  • Create and test call vectors
  • Avaya’s call center applications used with Avaya Aura Call Center Elite

Public

  • Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

Pré-requis

  • Avaya Aura® Communication Manager Basic Administration

Contactez-Nous

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  • +212 537 72 03 51
  • +212 537 72 03 51
  • contact@global-sic.com

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